Delivery/Dispatch

Processing and Dispatch Time

Domestic Orders – Applicable to Delivery Locations in India Only

As our abayas are customized, please allow approximately 12 -15 days for processing and dispatch of your order.

Upon receiving your order, we tailor the product according to your specifications and dispatch it within 12 working days using reputable courier services. You can expect to receive your product(s) within 5-7 days of dispatch.

Shipping is complimentary for purchases exceeding ₹2000/-. For orders below ₹2000/-, a flat shipping rate of Rs 150 will be applied per order.

Customs and Duties

We are not liable for delays or fees incurred due to customs. Please contact your local government or postal service for information on customs and duties.

The shipping cost to each location varies based on the shipment weight and destination. Shipping costs will be automatically calculated and displayed on the checkout page.

All shipments are sent on a Delivery Duty Unpaid Basis, meaning product prices and shipping costs are exclusive of duties. As the recipient, you are responsible for paying all import duties, customs, and local sales taxes.

Order Processing Times

While we aim to process and ship your order promptly, processing times may occasionally increase during periods of high demand and around holidays such as Ramadan, Eid, Hajj, and promotional offers.

Order Status and Updates

You can log in to your account to check your order status. Additionally, we will keep you informed via email, confirming your order, notifying you upon dispatch, and providing tracking details.

Shipping Address

Please ensure the accuracy of the shipping address provided. Once an order is shipped, the shipping address cannot be changed. If you need to change the address after shipment, you will be required to cover the delivery charges and costs incurred due to the return of the shipment. We are not liable for lost packages resulting from errors in address details, and refunds will not be provided in such cases.